In her new article, “Individual, interpersonal, and organisational factors of healthcare conflict: A scoping review" published in the Journal of Interprofessional Care, Dr. Sara Kim and her co-authors discuss how the current literature reports the sources and consequences of conflicts among healthcare professionals. “We identified 99 articles published between 2001 and 2015 from PubMed, Cumulative Index to Nursing and Allied Health Literature, and Excerpta Medical Database. Most reviewed studies relied on healthcare professionals’ perceptions and beliefs associated with conflict sources and consequences, with few studies reporting behavioural or organisational change outcomes.”
“Individual conflict sources included personal traits, such as self-focus, self-esteem, or worldview, as well as individuals’ conflict management styles. These conflicts posed threats to one’s physical, mental, and emotional health and to one’s ability to perform at work. Interpersonal dynamics were hampered by colleagues’ uncivil behaviours, such as low degree of support, to more destructive behaviours including bullying or humiliation. Perceptions of disrespectful working environment and weakened team collaboration were the main interpersonal conflict consequences. Organisational conflict sources included ambiguity in professional roles, scope of practice, reporting structure, or workflows, negatively affecting healthcare professionals’ job satisfactions and intent to stay.”
Dr. Kim is the Director of Educational Innovations and Strategic Programs, WWAMI Institute for Simulation in Healthcare (WISH), the George G. B. Bilsten Endowed Professor in the Art of Communication with Peers and Patients, a Research Professor in the UW Department of Surgery, and an Adjunct Research Professor in the UW Department of Biomedical Informatics and Medical Education. Her research focuses on simulation-based education and examines the role of simulation in enhancing providers’ competencies that ultimately impact patient outcomes. To access Dr. Kim’s article from Taylor and Francis Online, click here.
Kim, S., Bochatay, N., Relyea-Chew, A., Buttrick, E., Amdahl, C., Kim, L.,...Lee, Y. (2017). Individual, interpersonal, and organisational factors of healthcare conflict: A scoping review. J Interprof Care. Advance online publication, 1-9. DOI: 10.1080/13561820.2016.1272558